Hello Again Privacy Policy

Effective date: October 16, 2026

Hello Again helps families keep the voice, face and stories of someone they love. What people record in it is among the most private things they own, so it is built to keep all of it on their own phone.

What stays on your phone

Everything you put into Hello Again stays on your device: names, family members, written answers, recordings, videos, photos, signed wishes and settings. On the web version (balcom.ai/hello-again) it is stored in your browser's own storage on your device. In the Android app it is stored in the app's private storage. We never receive any of it, and we have no way to see it.

Your browser or phone can delete this storage (for example if you clear website data, delete the app, or run very low on space). That is why Hello Again reminds you to save your archive to a file. That file is yours: it goes only where you put it.

Camera and microphone

Hello Again asks to use the camera and microphone only so you can record. Recordings are made and kept on your device. Nothing is streamed or uploaded.

Files you save or send

"Save my archive", family packs and invites create files on your device. You choose where they go (Files, iCloud Drive, a message, an email). We never receive them unless you choose to send one to us. You can lock saved files with a password (AES-256); we cannot recover a forgotten password.

Comments and suggestions

The only thing Hello Again ever sends is a comment or suggestion, and only if you write one and press Send. It sends exactly what you typed, plus your email address if you choose to add it and the type of browser you're using, to [email protected] through the FormSubmit email service. Nothing from your archive is included.

What we don't do

Hello Again has no accounts, no sign-in, no advertising, no analytics and no tracking. Loading the web page is a normal visit to balcom.ai; our host (Cloudflare) handles that request as it does for any website.

Recreating a person

Hello Again does not create AI recreations of anyone. Its "Talk to" screen only plays a person's own real recordings. If a family later uses their saved archive to build something with AI, that happens outside Hello Again, under the wishes the person recorded, and the family is responsible for following them and the law where they live.

Children

Hello Again is meant to be used by adults, often with their children and grandchildren. We collect no personal information from anyone, including children under 13.

Changes to this policy

If this policy changes, the new version will be posted at this address with a new effective date.

Contact

Questions about this policy: [email protected]